Legal outsourcing companies with offices in Mumbai reassure clients — and talk of close calls

From: The National Law Journal (print date December 8, 2008)

Companies that outsource legal work to Mumbai, India, have been reassuring their clients that operations have not been disrupted and that what happened in Mumbai could happen anywhere.

“Terrorism is a fact of life internationally,” said George Kimball, an outsourcing expert and partner in the Los Angeles office of Baker & McKenzie. “If this is an isolated incident, I would expect things to continue normally there.”

Of more concern, although a remote possibility, said Kimball, is the threat of war between Pakistan and India as a result of the terrorism. Mumbai, the financial center of India, was hit with a string of terrorist attacks last week that left 179 dead. The Indian city is chock full of outsourcing companies doing work for U.S. and British companies, including numerous legal process outsourcing companies (LPOs) doing contract and document review and legal research for law firms and in-house counsel.

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