Outsourcing No Longer a Dirty Little Secret

From: The National Law Journal, December 10, 2008

Just a few years ago, outsourcing legal work to India was a dirty little secret — law firms did it, but few admitted to it.  Those days are long gone.

As outsourcing becomes more commonplace and corporate counsel and law firms are under increasing pressure to reduce costs for clients, law firms such as Baker & McKenzie, Greenberg Traurog, Milbank Tweed, and Shapiro Sher are actually touting at conferences the benefits of outsourcing.

But despite projections that outsourcing legal work to India will be a $4 billion industry by 2015, the work is still controversial, and law firms and companies are still wrestling with such concerns as how to maintain quality control, keep client information confidential, supervise lawyers oceans away and weather new difficulties presented by recent terrorist attacks in Mumbai.

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