India Work Grows, With Glitches

From the National Law Journal (with a hat tip to Gabes Guide for alerting us to the story):

Just a few years ago, outsourcing legal work to India was a dirty little secret — law firms did it, but few admitted to it.  Those days are long gone.  As outsourcing becomes more commonplace and corporate counsel and law firms are under increasing pressure to reduce costs for clients, law firms such as Baker & McKenzie, Greenberg Traurig, Milbank Tweed, and Shapiro Sher Guinot are actually touting at conferences the benefits of outsourcing.  But despite projections that outsourcing legal work to India will be a $4 billion industry by 2015, the work is still controversial, and law firms and companies are still wrestling with such concerns as how to maintain quality control, keep client information confidential, supervise lawyers oceans away and weather new difficulties presented by recent terrorist attacks in Mumbai.  For the full story click here. 

We hope to finish and post our analysis of the India market this weekend.  It is based on Alex’s recent trip and our interviews with several project managers in India, as well as our meetings with several e-discovery companies with operations in India.