Position Title: Applications Consultant
Reporting to: Head of Client Services
UK Location: Farringdon, London
Prepared Date: June 2011
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities search, analyse, produce and present data efficiently and cost effectively. In addition to its award winning suite of software, Kroll Ontrack provides paper and electronic disclosure, computer forensics, courtroom services and data recovery. Kroll Ontrack is the technology services division of Kroll Inc., the global risk consulting company.
ELECTRONIC DISCLOSURE APPLICATIONS CONSULTANT POSITION OVERVIEW
The Individual will be responsible for working directly with our customers (primarily Law Firms and Corporate Legal Departments) to support Ontrack Inview, a proprietary tool of Kroll Ontrack. This role will involve the delivery of Ontrack Inview training, either on-site with customers, hosting customers at our London offices or remotely using a web-based application. The role will also provide electronic discovery review support and guidance using the Ontrack Inview application and troubleshooting of customer issues.
Internally, the Application Consultant will work supporting Project Managers to ensure that the client maximises their use of Ontrack Inview to achieve their objectives. They will be responsible for the delivery of training internally for all new releases to the Project Management team of the Ontrack Inview tool and the dissemination to the team of any pertinent developments in the tool. The Application Consultant will also work with internal teams to monitor, support, and improve Ontrack Inview.
ESSENTIAL FUNCTIONS & DESIRED RESULT
Essential Function: Provide customer support including recommendations and best practices on electronic discovery reviewing techniques and search creations; the installation, configuration, and access to the Ontrack Inview application; and ongoing troubleshooting to resolve customer problems.
Desired Result: Provide clients with appropriate answers and prompt resolutions to problems and questions our customers may encounter utilising our applications.
Essential Function: Deliver high quality training to customers on our applications via remote web conferencing tools.
Desired Result: Client Administrators and Reviewers receive the knowledge and ability to utilise our applications to successfully complete their project.
Essential Function: Gain knowledge and expertise to be able to provide recommendations and improvements for both customers and peers to include Ontrack Inview functionality, best practices for support, review, and production set creation, along with creating appropriate documentation
Desired Result: Ability to deliver improved best practices, recommended Ontrack Inview features, and useful documentation that improve overall service delivered to customers, Project Managers, and peers.
Essential Function: Provide internal training and orientation to members of the Kroll Ontrack team on our applications and new versions as they are released.
Desired Result: Kroll Ontrack employees are able to competently utilise our applications as well as learn about all new features added for each new version release.
Essential Function: Regular meetings with sales department in relation to the Ontrack Inview tool.
Desired Result: Frequent improvements are made to the Ontrack Inview tool to ensure that our clients’ needs are met.
Essential Function: Have a good standard of written and verbal skills where subject matter can be demonstrated and explained in a clear and accurate manner. Be able to assess and adapt communication style to the needs of the audience.
Desired Result: Training and Support will be delivered appropriately to the maximum benefit of the customer and internal Kroll Ontrack teams.
EDUCATION, SKILLS & EXPERIENCE
• Ideally a degree in a related field or equivalent work experience
• Previous experience and/or training in application support, preferably a Litigation Support application
• Experience in using the Microsoft Office suite of tools
• Previous experience in giving training presentations to small and medium groups
• Previous experience of training remotely using a Web-based application
• Troubleshooting application user issues
• Ability to manage multiple priorities and multiple tasks in a fast-paced environment
• Solid written and verbal communication skills – ability to communicate with individuals at all levels
BUSINESS TRAVEL REQUIREMENTS
Travel is often required and may occur with very little notice. Travel typically involves same day or single overnight travel to client sites to conduct training and orientation on our applications.
This position will occasionally require after hours work and weekend work as part of a rotation.
Please submit CVs to: firstname.lastname@example.org
Gregory P. Bufithis is the Founder & Chairman of The Posse List. He has over 25 years of experience in intellectual property law and digital media in the U.S. and Europe.